Contact Support on Facebook Marketplace and Facebook Business Shops?
How to contact Facebook Marketplace support.
As of the writing of this FAQ (Frequently Asked Question), there are a few ways to contact support. We have a method that has worked for many that we have coined the “Magic Form”. It’s not accessible through the search or linking through Facebook Marketplace help. We have the form linked in the description of an explanation video, and in this paragraph. Many people have found when selling on Facebook marketplace, the Magic Form has helped them when they are in a huge jam. The video linked in the article helps explain how to get the most from the form.
What is the “Magic Form”
As of now, when selling on Facebook Marketplace, the best way in our opinion to get in touch with Facebook Marketplace support is by using the form mentioned in a video called The Secret Marketplace Seller Support Form. We have nicknamed it the “magic form”
We as a Facebook Group have had the most success with this method, and it seems to be the quickest way to get a response from Facebook Marketplace. If you choose to use this way, please make sure to watch the entire tutorial and follow the instructions. If you do not follow the instructions, you may. not get the results you are hoping for.
Go to the order
Another method for contacting support is to go to the order in question, scroll to the bottom, and find “Contact Support”. There are not many other ways to contact Facebook Marketplace support. We have found these methods to be the best.
Shake Your Phone Method
If you’re on your phone, go to the listing in question and try shaking your phone. A pop-up should appear that looks like the image below.
Fill out the form and wait for the response. Make sure you respond to every email you receive when dealing with support to keep the email chain alive until you get your problem resolved.
How to get a live person?
As far as getting a live or “real” person, unfortunately, personal Facebook Marketplace has chosen to communicate only through the app or website. We have found that Facebook Marketplace is very good about responding to requests in a timely manner, however, it is usually just an AI named Adam, or Blake responding to emails. Stay consistent and you will be successful. We have, however, heard of a few instances where people have talked to a live person. This is very rare but can happen on occasion.
Make sure when emailing or responding to the support emails you are professional and consistent with your tone of voice. Even if you want to be rude or angry, we have found that the ai does not get things done this way, but does respond with persistence, being direct, and kindness.
A Sneaky Way to get Help through Support with Facebook Marketplace Ads
If you have an ads account, we have had people use their ads manager through their commerce account go through this “backdoor” way and get results. It is a sneaky way, but sometimes when all else fails, go hunt down your ads manager or open a ticket in the ads manager for help on your personal Marketplace.
We have found that this way provides a little more human interaction and you are more likely to get someone on the phone or at least respond to your ticket/problem.
neaky way to find help through support
How to get help with Facebook Marketplace Business Pages
The best way to get a hold of the Facebook Marketplace business help center is by navigating to the appropriate form. You can watch the YouTube short that was made specifically for business pages on this page, or go to the link provided.
From the app, you’ll want to start at this URL: https://www.facebook.com/business/help or you can also go to www.facebook.com/business/contact
Once there, you can use the search bar or browse by topic to find the appropriate form for your issue.
For example, if you’re having an issue with your payment method, you would navigate to the “Billing” section and then select “Update Payment Method.”
This will bring up a form that you can fill out detailing your specific issue. Once you submit the form, Facebook Marketplace will route your request to the appropriate team and someone will reach out to you via email. Surprisingly, you can also use the chat feature to talk to support faster answers to your problems but keep in mind there are times that an ai is responding to the chat. A lot of times people do get to talk to a live person and even on the phone when requesting help. The business center help seems a lot more responsive and helpful when it comes to solving problems on Facebook Marketplace Business support.
We would love to hear your opinion. We are constantly updating our FAQ (Frequently Asked Questions) page, so check back often, or sign up on our email link in the sidebar to keep updated on everything marketplace! We also have a service for those that need a little bit of extra help with their marketplace. We also have personal consultants that would love to help you with your business success.
If you are serious about selling online, join our group and discuss anything you want. We discuss the marketplace as well as all other platforms.
